The Rules
ART&DOLL ONLINE STORE TERMS AND CONDITIONS
Terms and conditions for distance sales of goods and the provision of electronic services
§ 1. GENERAL PROVISIONS
These Terms and Conditions govern the use of the Art&Doll online store available at artndoll.pl, including the placement of orders, conclusion of distance sales contracts, payments, delivery, complaints, withdrawal from contracts and the use of electronic services.
The seller and service provider is:
Craft & Wonder Group sp. z o.o.ul. Wałowa 42A87-103 Mała Nieszawka, PolandKRS: 0001257311NIP: 8792778770REGON: 545351795Email: kontakt@artndoll.pl
referred to below as the “Seller”.
These Terms and Conditions are available free of charge in the Store in a form that allows customers to save, reproduce and print them.
Before placing an Order, the Customer should read these Terms and Conditions. Acceptance of them is required to place an Order.
§ 2. DEFINITIONS
For the purposes of these Terms and Conditions:
Customer means a natural person with legal capacity, a legal person or an organisational unit with legal capacity that uses the Store or enters into a contract with the Seller.
Consumer means a natural person entering into a transaction with a business for purposes that are not directly related to that person’s business or professional activity.
Entrepreneur with consumer rights means a natural person entering into a contract directly related to their business activity where the contract is not of a professional nature for that person.
Store means the Art&Doll online store available at artndoll.pl.
Seller means Craft & Wonder Group sp. z o.o.
Product means a movable item offered for sale in the Store.
Personalised Product means a non-prefabricated product made to the Customer’s specifications or intended to meet the Customer’s individual needs.
Order means a declaration by the Customer directly aimed at entering into a sales contract with the Seller.
Sales Contract means a contract for the sale of a Product concluded between the Customer and the Seller through the Store.
Customer Account means an individual section of the Store that allows a registered Customer to use the functions available to account holders.
Terms and Conditions means this document.
§ 3. USE OF THE STORE
The Customer must use the Store in accordance with applicable law, these Terms and Conditions and accepted standards of conduct.
The Customer must not submit unlawful content through the Store.
The Seller undertakes to deliver Products that conform to the Sales Contract.
To use the Store, the Customer needs a device with internet access and an up-to-date web browser. An active email address is also required where necessary to place and process an Order.
The Customer may use the Store without creating a Customer Account, unless they wish to use functions available only to registered users.
§ 4. PLACING ORDERS AND CONCLUDING SALES CONTRACTS
Orders may be placed through the Store 24 hours a day, seven days a week.
The Customer may place an Order with or without a Customer Account.
To place an Order, the Customer:
a) selects one or more Products;b) selects the available personalisation options, where applicable;c) adds the Products to the basket;d) provides the details required to process the Order;e) selects a delivery method;f) selects a payment method;g) reads and accepts these Terms and Conditions;h) confirms the Order using a button that clearly indicates the obligation to pay.
Before placing the Order, the Customer is informed of its total cost, including the price of the Products, delivery charges and any other applicable charges.
After the Order is placed, the Seller sends confirmation of its receipt to the email address provided by the Customer.
The Sales Contract is concluded in accordance with the information provided to the Customer during checkout and in the Order confirmation.
The time needed to prepare a Product for dispatch is stated on the Product page or during checkout. Preparation times for made-to-order or personalised Products may differ from those for ready-made Products.
§ 5. PRICES, PAYMENT METHODS AND ORDER PROCESSING
Product prices are clearly displayed in the Store. The price and currency are shown alongside each Product.
Unless expressly stated otherwise, the displayed Product price does not include delivery charges.
The total cost of the Order is shown to the Customer before the Order is placed.
The Customer may choose from the payment methods made available in the Store during checkout:
a) instant online bank transfer through Shoper Payments Autopay;b) payment by Visa or Mastercard through Shoper Payments Autopay;c) traditional bank transfer to the account indicated by the Seller;d) PayPal, if available during checkout.
Autopay S.A. is the provider of online payment processing services within Shoper Payments Autopay, including instant online bank transfers and payments by Visa and Mastercard.
For a traditional bank transfer, the Customer makes the payment to the bank account indicated by the Seller in the Store or in the Order information.
For a traditional bank transfer, processing of the Order begins when the funds are credited to the Seller’s bank account. For an online payment, processing of the Order begins when the Store receives confirmation from the payment provider that the payment has been successfully completed.
If the Seller is unable to fulfil all or part of an Order, the Seller will inform the Customer and refund the relevant part of the payment received.
As a rule, refunds are made using the same payment method used by the Customer, unless applicable law or an agreement with the Customer provides otherwise.
A sales document may be provided to the Customer electronically in accordance with applicable law.
§ 6. DELIVERY AND RECEIPT OF PRODUCTS
Orders are delivered to the destinations and by the delivery methods indicated in the Store.
Available delivery methods and their prices are shown to the Customer before the Order is placed.
The Customer should provide accurate and complete information needed to deliver the Order.
We recommend checking the condition of the parcel on delivery. If it shows visible signs of damage, the Customer may ask the carrier to prepare a damage report.
A Consumer does not lose their statutory rights relating to a Product’s lack of conformity with the Sales Contract if no damage report is prepared.
In the case of a Consumer, the risk of accidental loss of or damage to the Product generally passes to the Consumer when the Product is delivered to them or to a third party designated by them who is not the carrier.
§ 7. PROMOTIONS AND PRICE REDUCTIONS
The Seller may offer promotions, discounts and other special offers.
The detailed rules of a promotion may be set out in separate terms.
Where required by law, when announcing a Product price reduction, the Seller also displays the lowest price that applied to that Product during the 30 days before the reduction.
§ 8. RIGHT OF WITHDRAWAL
A Consumer and, where provided by law, an Entrepreneur with consumer rights may withdraw from a distance Sales Contract without giving a reason within 14 days.
As a rule, this period begins when the Consumer, or a third party designated by the Consumer who is not the carrier, takes possession of the Product. If an Order contains several Products delivered separately, the period begins when the last Product is received.
Sending the withdrawal notice before the deadline is sufficient to meet it.
The withdrawal notice may be sent:
by email to: kontakt@artndoll.pl
or by post to:
Craft & Wonder Group sp. z o.o.ul. Wałowa 42A87-103 Mała NieszawkaPoland
The Consumer must return the Product without undue delay and no later than 14 days after informing the Seller of the withdrawal.
The Consumer bears the direct cost of returning the Product unless the Seller has agreed to bear that cost.
The Consumer is responsible for any reduction in the Product’s value resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
The Seller will refund the payments received from the Consumer, including the cost of the least expensive standard delivery method offered in the Store, no later than 14 days after receiving the withdrawal notice.
The Seller may withhold the refund until receiving the Product or proof that the Consumer has sent it back, whichever occurs first.
The refund is made using the same payment method used by the Consumer, unless the Consumer agrees to another method that does not involve any cost to them.
The right of withdrawal does not apply, among other cases, to a contract for a non-prefabricated Product made to the Consumer’s specifications or intended to meet their individual needs. This may apply to dolls or other products made individually to the Customer’s specifications, provided the statutory conditions are met.
Selecting a standard Product variant from available options does not automatically exclude the right of withdrawal. Whether the exception applies depends on the nature of the particular Product and the extent of its individualisation.
§ 9. LACK OF CONFORMITY WITH THE SALES CONTRACT — COMPLAINTS
The Seller is responsible to the Consumer for a Product’s lack of conformity with the Sales Contract under the Polish Consumer Rights Act.
A Product conforms to the Sales Contract if, in particular, its description, type, quantity, quality, completeness, functionality and other characteristics meet the contract and the requirements of applicable law.
If a Product does not conform to the Sales Contract, the Consumer may request its repair or replacement.
The Seller may replace the Product when the Consumer requests repair, or repair it when the Consumer requests replacement, if the remedy chosen by the Consumer is impossible or would involve excessive costs.
The Seller may refuse to bring the Product into conformity with the Sales Contract if both repair and replacement are impossible or would involve excessive costs.
Repair or replacement will be carried out within a reasonable time and without significant inconvenience to the Consumer. The Seller bears the costs of repair or replacement, including shipping, labour and materials.
In cases provided by law, the Consumer may request a price reduction or withdraw from the Sales Contract. This applies in particular if the Seller has refused to bring the Product into conformity, has failed to do so, the lack of conformity remains after an attempted repair or replacement, or it is serious enough to justify an immediate price reduction or withdrawal.
The Consumer may not withdraw from the Sales Contract if the lack of conformity is insignificant.
A complaint may be submitted:
by email to: kontakt@artndoll.pl
or in writing to:
Craft & Wonder Group sp. z o.o.ul. Wałowa 42A87-103 Mała NieszawkaPoland
It is helpful to include the Customer’s details, Order number, a description of the problem and the requested remedy.
A receipt is not required for a complaint to be considered if the purchase can be shown in another way.
The Seller is responsible for a lack of conformity that existed when the Product was delivered and becomes apparent within the period specified by applicable law.
Personalisation does not deprive the Consumer of the right to make a complaint. An exclusion from the 14-day right of withdrawal for a Product made to individual specifications does not exclude the Seller’s responsibility for its lack of conformity with the Sales Contract.
§ 10. CUSTOMER ACCOUNTS AND ELECTRONIC SERVICES
The Seller provides electronic services that may include:
a) browsing the Store’s offer;b) placing Orders;c) maintaining Customer Accounts;d) providing electronic forms, where available;e) providing a newsletter, where offered.
Creating a Customer Account is voluntary and free of charge.
The agreement for maintaining a Customer Account is concluded for an indefinite period.
The Customer may close their Account at any time using the relevant Store function, if available, or by sending a request to kontakt@artndoll.pl.
Closing an Account does not affect the rights and obligations arising from Sales Contracts concluded earlier.
The Customer must protect their Account access details against unauthorised access.
§ 11. PRODUCT REVIEWS
If the Store allows Product reviews to be published, the Seller informs users whether and how it verifies that reviews come from people who have purchased or used the Product.
Information about review verification is available where reviews are displayed in the Store or in the relevant information about their publication.
§ 12. PERSONAL DATA
The controller of Customers’ personal data is:
Craft & Wonder Group sp. z o.o.ul. Wałowa 42A87-103 Mała Nieszawka, PolandKRS: 0001257311NIP: 8792778770REGON: 545351795Email: kontakt@artndoll.pl
Personal data is processed in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (“GDPR”).
Personal data may be processed in particular to:
a) conclude and perform a Sales Contract;b) maintain a Customer Account;c) process payments and deliveries;d) handle complaints and returns;e) comply with tax and accounting obligations;f) establish, pursue or defend claims;g) carry out marketing activities where an appropriate legal basis exists.
Detailed information on personal data processing, including its legal bases, is provided in the Art&Doll Store Privacy Policy.
§ 13. OUT-OF-COURT DISPUTE RESOLUTION
A Consumer may use out-of-court methods of handling complaints and pursuing claims in accordance with applicable law.
Information on available methods of out-of-court consumer dispute resolution may be obtained, among other sources, from the relevant consumer ombudsman and the authorities or institutions responsible for consumer protection.
The use of out-of-court dispute resolution is voluntary unless applicable law provides otherwise.
§ 14. PROVISIONS FOR CUSTOMERS WHO ARE NOT CONSUMERS
In relation to Customers who are neither Consumers nor Entrepreneurs with consumer rights, the Seller’s liability may be limited to the extent permitted by applicable law.
To the extent permitted by law, disputes between the Seller and a Customer who is neither a Consumer nor an Entrepreneur with consumer rights may be submitted to the court having jurisdiction over the Seller’s registered office.
§ 15. FINAL PROVISIONS
Matters not covered by these Terms and Conditions are governed by applicable Polish law, in particular the Polish Civil Code and the Consumer Rights Act.
Nothing in these Terms and Conditions excludes or limits a Consumer’s rights under mandatory provisions of law.
These Terms and Conditions are available free of charge in the Store in a form that allows them to be saved and printed.
Product information displayed in the Store, including descriptions, photographs and prices, constitutes an invitation to enter into a contract unless expressly stated otherwise.
Rights to content displayed in the Store, including photographs, graphics, designs, texts, the Art&Doll name and other legally protected elements, belong to the Seller or to parties from whom the Seller has obtained the relevant rights.
Protected elements of the Store may not be copied, distributed or used without an appropriate legal basis or the rights holder’s consent.
The Seller may amend these Terms and Conditions for valid reasons, in particular changes in the law, payment or delivery methods, Store functions or the scope of services provided. Amendments do not affect rights acquired by Customers under Sales Contracts concluded before the amendments take effect.
The current version of these Terms and Conditions is published in the Store.
Last updated: 28 September 2026
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