RETURNS AND COMPLAINTS

Returns

If you are a consumer, you may withdraw from your purchase within 14 days of receiving your order. To let us know, email kontakt@artndoll.pl.

Please return the product to:

Art&Doll
ul. Toruńska 68
87-103 Mała Nieszawka
Poland

The customer pays the direct cost of returning the product. We cannot accept parcels sent cash on delivery.

We will refund your payment within 14 days of receiving your notice of withdrawal, including the cost of the least expensive standard delivery method we offered. We may wait until we receive the product or proof that you have sent it back, whichever comes first. eli.gov.pl

The 14-day right of withdrawal does not apply to a non-prefabricated product made to your specifications or to meet your individual needs. Choosing a standard option does not automatically make a product ineligible for return. eli.gov.pl

Complaints

To make a complaint, email kontakt@artndoll.pl with a description of the problem. Please include your order number and photographs if you have them; these will help us review the matter.

We will respond to your complaint within 14 days of receiving it. If the product needs to be sent back, please contact us first so we can arrange the return. Making a complaint about a product that does not conform to the contract does not deprive you of your statutory consumer rights.